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Phoenix and ICM Business Continuity unite Under Single Brand

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ICM and Phoenix brands merge ICM Business Continuity and Phoenix brands to merge and deliver customer centric solutions for both partners and end-users
 
Phoenix, one of the leading providers of hosting, cloud and managed IT services in the UK, has today unified into a single integrated entity bringing together the strengths of both the ICM and Phoenix IT Services brands under one name – Phoenix.
 

ICM builds resilient Cloud for Honda in two year deal

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ICM and Honda sign 2 year deal for Cloud ServicesHonda (UK) has signed a two-year deal with ICM to move its website into a public cloud environment. Previously hosted by another provider via a private cloud, the new platform will save the manufacturer running costs, whilst ensuring 24/7 website availability.
 

ICM wins expanded Recovery contract with Experian

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ICM Business Continuity Services
 
Experian now has more than 300 work area recovery seats at ICM’s Nottingham centre for both call centre and back office staff.
 
Edward Sherley-Price, Head of Business Continuity at Experian, explains: "The location of ICM’s work area recovery centre is ideal for us. Should our offices become unavailable, the centre is on a city tram stop, near a motorway junction and has plenty of parking. It means that our staff can carry on work without disruption and get there in the usual way that they commute."
 

Shadow Planner 4.2 release adds communication dimensions

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ICM today announces Shadow-Planner 4.2 which, for the first time, will allow an organisation’s Business Continuity coordinator to initiate real-time two-way communication directly with relevant staff via email, or SMS during an incident. 
 
Coordinators will now have access to the complete functionality of Shadow-Planner while on the move via the Blackberry PlayBook tablet, and can synchronise BC Plans and contact information directly onto their Blackberry Smartphone. These innovations mean that coordinators are no longer tied to their desk and can immediately access critical information and pre-approved BC plans, wherever they are, saving precious time and minimising the impact of a crisis. 
 

ICM's latest version of Emergency Office now includes Voice and Apple

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ICM has launched a new version of their Emergency Office Remote Working Solution with upgraded features that extend the capabilities of the service and raises the bar across the sector by adding voice capabilities.  
 
The Emergency Office is a remote working solution offering corporate data and now new telephony services from any PC over standard home broadband connection.
 

Phoenix Group reorganise - ICM & Servo to merge

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From April, 2011 ICM and Servo are to  merge to create one company. The new combined business continuity group will employ more than 600 staff, offering strategic IT and business continuity services from 17 UK locations. 
 

New centres boost ICM growth

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7th March 2005

ICM Computer Group, has posted it’s latest 6 months interim figures and they continue to impress showing strong growth across the business with the IT and Business Continuity Services group and delivering overall a 17% increase in profitability.

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