Mass Notification for Information Technology

Every moment of system lag or downtime has an impact on your bottom line. How do IT organizations around the world using IT alerting to keep systems running smoothly?

Here are just a few examples of notification use in ITSM:

• •  The network goes down over a holiday weekend; on-call IT staff must be quickly alerted and mobilized to fix the situation
• •  A manufacturer of sensitive equipment is suffering a heat wave; experts need to join a call to discuss amelioration plans
• •  A large tech company is having problems tracking help desk tickets through to completion; they need a reliable feedback system
• •  An IT manager suspects that the staff has been slacking on the job; he needs a way to track workload and make staff accountable
• •  The website behind a large electronic retailer goes down; an IT team must be alerted and assembled to resolve the problem
• •  Managers are clogging inboxes with too many messages; notifications need to be filtered to relevant staff only

How Intelligent Notification works in IT

Effective notification involves more than just sending a one-way alert. You must be able to quickly determine which IT staff needs to know what, and your message must be adapted as your contacts respond. Intelligent Notification technology handles this complex task, rapidly launching a message to groups of any size, whether in one location or spread all over the world. It uses MIR3 data management expertise and tools to pull information from various contact databases to make sure you’re always using the latest contact information.

Intelligent Notification is used by IT departments around the world to help meet SLAs, for emergency alerting, and to keep systems up and running.